A Full 12 Month's Warranty For Complete Peace of Mind

We make every effort to ensure that the products advertised on our site are of the very highest quality. We have worked with the manufacturers to continually improve the quality and reliability of the products we offer. Many of the products now come with easy to fit replacement parts.

Unless specified otherwise in the item description the warranty is for 12 months parts and labour. Should a problem arise with your trolley please contact our customer care centre and in most cases we resolve the problem by sending replacement parts. If required the buyer may have to return at their own cost the faulty item to us for repair. We would then repair/replace the item and deliver it back to the buyer.
The batteries are supplied with a life expectancy of between 6 - 12 months. During the first 6 months we will replace the battery free of charge, followed by a replacement for the payment of the postage during the next 6 months. This is due to the many factors that influence the ability for a battery to hold its charge, for instance, storage conditions and temperature, how and when the battery is charged, how many times the battery is used and the type of course on which the battery is used. Please see the procedure for returning a faulty battery below.
If you encounter a problem, please e-mail info@caddiemaster.co.uk . We will respond to e mails within 48 hours.
Please note that the Warranty covers component failure, and not wear and tear. Some items may be required, to be returned for inspection, prior to spares being issued.

If your product is more than 12 months old, and it develops a fault, please contact us and we shall diagnose the fault and provide a quote to rectify the problem.

Procedure for Returning a Faulty Battery

1. Before returning your battery check that your charger is working correctly with an output of between 13.9 and 14.7 volts. If your charger is over two years old it may need replacing.

2. Test the battery with a multimeter - the reading after being fully charged for 12 hours should be circa 13 volts.

3. If you believe that the battery is faulty then contact Caddiemaster to arrange return of your battery. Please return the battery to Caddiemaster, 25 Carlingcott, Bath BA2 8AN including your original receipt and return address.

4. We will test the battery and if found to have a manufacturing fault your battery will be replaced in the first 6 months free of charge. In the following 6 months the cost of shipping will be charged.

5. If the battery proves to be OK a charge of £20 for carriage will be sent to you.

6. Upon receipt of the payment the battery will be returned to you.

Procedure for Returning Goods

1. Before returning and goods purchased please contact use at info@caddiemaster.co.uk to inform us that you wish to return the goods.

2. We offer a full 7 days no quibble returns policy. Please send the items back (unused) in their original packaging and on receipt of the goods we shall refund the full amount paid. You will be liable for the cost of the return postage.

3. The refund method will be the same as the one used to purchase the goods.