A New 24 Month's Warranty (effective from 1st Jan 2011) - For Complete Peace of Mind

(All trolleys purchased before the 1st of January 2011 were supplied with a 12 month parts and labour warranty.)

All purchases on the Caddiemaster website are subject to the terms of the warranty as detailed below and the terms and conditions. The link to the terms and conditions can be found at the bottom of this page.

Accidental damage is not covered by the terms of the warranty and will need to be paid for by the customer.

We make every effort to ensure that the products advertised on our site are of the very highest quality. We have worked with the manufacturers to continually improve the quality and reliability of the products we offer. Many of the products now come with easy to fit replacement parts.

Unless specified otherwise in the item description the warranty is for 24 months parts and labour. Should a problem arise with your trolley please contact our customer care centre and in most cases we resolve the problem by sending replacement parts. If required the buyer may have to return at their own cost the faulty item to us for repair. We would then repair/replace the item and deliver it back to the buyer.
The batteries are supplied with a life expectancy of between 6 - 12 months. During the first 6 months we will replace the battery free of charge, followed by a replacement for the payment of the postage during the next 6 months. This is due to the many factors that influence the ability for a battery to hold its charge, for instance, storage conditions and temperature, how and when the battery is charged, how many times the battery is used and the type of course on which the battery is used. Please see the procedure for returning a faulty battery below.
If you encounter a problem, please e-mail info@caddiemaster.co.uk . We will respond to e mails within 48 hours.
Please note that the Warranty covers component failure, and not wear and tear. Some items may be required, to be returned for inspection, prior to spares being issued.
Drive shaft and bearings need to be lubricated on a regular basis to avoid component wear and tear.

If your product is more than 24 months old, and it develops a fault, please contact us and we shall diagnose the fault and provide a quote to rectify the problem.

Procedure for Returning a Faulty Battery

1. Before returning your battery check that your charger is working correctly with an output of between 13.9 and 14.7 volts. If your charger is over two years old it may need replacing.

2. Test the battery with a multimeter - the reading after being fully charged for 12 hours should be circa 13 volts.

3. If you believe that the battery is faulty then contact Caddiemaster to arrange return of your battery. Please return the battery to Caddiemaster, 25 Carlingcott, Bath BA2 8AN including your original receipt and return address.

4. We will test the battery and if found to have a manufacturing fault your battery will be replaced in the first 6 months free of charge. In the following 6 months the cost of shipping will be charged.

5. If the battery proves to be OK a charge of £20 for carriage will be sent to you.

6. Upon receipt of the payment the battery will be returned to you.

Procedure for Returning/Cancellation of Goods

1. Before returning any goods purchased please contact us at info@caddiemaster.co.uk to inform us that you wish to return the goods.

2. We offer a full 7 days no quibble returns policy. Please send the items back (unused) in their original packaging and on receipt of the goods, we shall refund the full amount paid. You will be liable for the cost of the return postage.

3. The refund method will be the same as the one used to purchase the goods.

4. Goods returned outside of the seven day period will be subject to a £35 restocking fee and is at the discretion of Caddiemaster Ltd. Please contact info@caddiemaster.co.uk if you would like to request a refund. The goods will need to be returned in the original packaging (unused).

5. The seven day period starts from the date of receipt from Parcelforce.

Procedure for Re-Programming Your Remote Control Handset

1. Connect the battery and turn the trolley off.

2. With the handset switched on, press and hold down the 'Up' button.

3. Turn the trolley on, using the button on the handle of the trolley whilst still pressing the 'up' button

4. Wait 3 seconds.

5. The trolley will start to operate through the remote control handset.

6. If you disconnect the battery or interrupt the power supply the charger will automatically assume that a different battery has been attached so you must start the cycle again.